Business Development Training Certification Program
How to increase performance, develop leaders, improve problem solving and foster creative collaboration?
Date: June 19 & 26 (Fridays)
Time: 1:00~5:30 pm
Venue: Cyberport IncuTrain Centre - Solution Lab
Level 5, Cyberport 3(Core F), 100Cyberport Road, HK
Language: English
Program Focus
If you have decided to attend this program, you are at a stage in your career where, to develop further, you need to enhance your communication skills in terms of:
- Your engagement style; and
- Your ability to inspire others to open up to your ideas.
Therefore, the focus of this program is to equip you to use the most powerful tool there is to enhance one’s engagement style and ability to influence and inspire others: coaching conversations.
Program Objectives
As a result of completing this ‘High Impact Client Engagement” program, you will be able:
1. To gain an understanding of the benefits of holding meaningful dialogue and of coaching and of the role of the manager as a coach.
2. To learn and understand core coaching principles and the ACT C.O.A.C.H. Model™
3. To practice coaching conversations.
Why Coaching Conversations As A Business Tool?
Coaching is the second fastest growing industry and fastest growing personal development tool in the world.
Coaching creates the capacity for continuous improvement, development and success, through enabling and supporting people and organizations to make the best use of their knowledge, insight, vision, creativity, sensibility, determination, external resources and vast ability to learn and develop.
Coaching recognizes the vast potential of human capability, understands what restrains this and how to unleash it and significantly reduces the internal and external ‘interference’, which exists between potential and their performance.
The Benefits of Coaching for Organizations:
Coaching is used in a number of different ways to achieve real value for the organization and its people, including:
1. Achieved performance goals at organizational, team and individual levels
2. Improved effectiveness and efficiency
3. Successful change
4. More effective leadership
5. Improved teamwork and partnership working
6. High impact communication
7. Enables both individual and corporate clients to achieve their full potential.
"You are today where your thoughts have brought you;
you will be tomorrow where your thoughts take you."
~ James Allen ~
British philosophical writer (1864 – 1912)
“As A Man Thinketh
Program Outline (2 half-day sessions)
1st Session (Half-day)
Session One: Introduction And Creating The Context
• We will explore participants’ personal learning needs, the course methodology, i.e. accelerated learning through the adoption of whole-brain strategies and a mindset for growth.
Session Two: Coaching Conversations (Video Role-Play) - The Benchmark
• Participants will engage their colleagues in coaching conversations based on real-life scenarios experienced on-the-job. The coaching conversations will be video-taped.
• The coaching conversations will serve as a benchmark of the participants’ existing level of skill.
Session Three: Introduction To Coaching And Coaching Fundamentals
• Participants will receive an introduction to coaching - what it is, what it is not - to establish their mindset for effective coaching conversations and relationships. Topics covered will include:
a “Coaching” vs. “mentoring” vs. “teaching” vs. “counseling”
b 15 Characteristics of masterful coaches
• Participants will reflect on the effectiveness of coaching in improving performance and achieving organizational goals by exploring 5 business case studies.
• Participants will learn to recognize and seize “Coachable Moments” and engage in transformational Coaching Conversations.
• They will develop their Personal Coaching Mission Statement and their Personal Teachable Point of View.
Session Four: Getting Fit For Coaching Conversations
• We will also explore the characteristics and target outcomes of masterful coaching conversations through The Iceberg Model.
• We will explore the specific visual, vocal, verbal characteristics of masterful coaching conversation, i.e.:
a) Committed listening and speaking (participants will complete individual listening and speaking self-assessment tests)
b) Action language
c) Question types and tips
2nd Session (Half day)
Session One: Review of Day 1
• We will use AL techniques to review the important points covered previously.
Session Two: The C.O.A.C.H. Model™ And The 6 Coaching Approaches
• Participants will be introduced to The C.O.A.C.H. Model™ and the 6 Coaching Approaches to coaching conversations, i.e.:
1. The VISIONING and DECLARING POSSIBILITIES Approach
2. The ASSESSING Approach
3. The TEACHING and ADVISING Approach
4. The EDUCATING Approach
5. The REFRAMING Approach
6. The ACTION Approach
Session Three: Video Self-Assessment Review Using The The C.O.A.C.H. Form™
• You will review your performance in light of all the concepts covered so far using The C.O.A.C.H. Form™.
Session Four: Practice Session – Coaching Conversations
• Participants engage in coaching conversations using The C.O.A.C.H. Form™ as checklist and “road map”.
• Participants receive feedback from coach and fellow participants.
Session Five: Development Plan And Conclusion
• Together we will develop goals for ongoing development, supported by an action plan and timelines.
Facilitator: Ms. CRISTINA RODENBECK
Course Fee: HK$3,000
Note:
Apply 2 modules to enjoy 10% discount
Apply 3+ modules to enjoy 20% discount
**Cyberport IncuTrain Centre's incubatees enjoy 75% reimbursement (Only HK$750 after 75% reimbursement )
**Cyberport IncuTrain Centre's alumni enjoy 50% reimbursement (Only HK$1,500 after 50% reimbursement )
Seat available: 16
>>Register Now
Application deadline: June 11, 2009
Attention:
Hong Kong Cyberport Management Co. Ltd. Cyberport IncuTrain Centre and ACT reserve the right to change the content of the course.
Enquiry hotline: 31663900
Email: training@cyberport.hk
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