- Effective Communication and Interpersonal Skills

有效溝通及人際關係– 証書課程

Business Development Training Certification Program

Success in today’s business world is not just about educational achievements or technical ability. Whilst these attributes are important, they cannot exist in a vacuum. Interpersonal skills, confidence, polished manners, the ability to tactfully and articulately give feedback and personal presentation all contribute to our ability to achieve our professional and personal goals. This ‘Effective Communication And Interpersonal Skills’ program aims to assist individuals not only to survive, but also to flourish within the corporate environment, enhancing their personal reputation and that of their company’s in the process.

Date: October 14 & 21 (Wednesdays)
Time: 1:00~5:30 pm
Venue: Cyberport IncuTrain Centre - Solution Lab
Level 5, Cyberport 3(Core F), 100Cyberport Road, HK
Language: English

A. Performance Objectives
Upon completion of this 1-day Effective Communication And Interpersonal Skills program, participants will be able:
1. To appreciate the relevance and necessity of projecting a professional image and observing business and social etiquette.
2. To define and refine their professional image and ensure that it is aligned with their desired message.
3. To describe your personality style and how it may impact the way you communicate and seek to inspire others.
4. To adopt strategies to build rapport with your communication partners by catering to their personality style.
5. To confidently present themselves in a variety of professional contexts – written documents/ emails, telephone conversations, meetings and making business presentations.
6. To demonstrate confident body language when interacting with others.

B. Program Outline

Session One: Introduction, Methodology and Learning Needs
• The course direction and methodology will be outlined and discussed.
• The role of ‘image’, ‘etiquette’ and ‘manners’ as professional tools will be explored.
• Participants will have the opportunity to communicate their learning needs associated with projecting a positive professional image. What do they find most challenging? What would they like to achieve as a result of the program?

Session Two: Self-Awareness And Behavioral Styles
• You will identify your existing behavioral style and learn ways to connect with others and communicate more effectively by catering your to the other existing styles.

Session Three: Personal Messaging and First Impressions
• Participants will be asked to define their ideal professional image – how they would like to be perceived by others, be it colleagues, clients or industry peers. They will need to define this image in behavioral terms.
• The concept of first impressions, how they are formed and how they impact on our interactions with others will be explored during this session.

Session Four: Professional Etiquette When Communicating Face-To-Face, On The Telephone Or In Writing
• The 3 Vs of Communication – visual, verbal and vocal – will be outlined to participants and their role in projecting a positive professional image will be discussed.
• Professional image is not restricted to face-to-face interaction. Increased globalization often means that communication is rarely carried out face-to-face. Colleagues, clients and business associates often form an opinion based solely upon the voice they hear during a teleconference or the quality of the email that appears on their computer screen.
• During this session, we will look at the role of vocal and verbal communication in contributing to one’s overall professional image. Specifically participants will explore email etiquette and the importance of word choice, tone and positioning of the message in sending a professional image across. Participants will also be introduced to the REALIZETM Structure of email writing

Session Five Application Activity – Re-writing A Faulty Email
• Participants will take part in a written exercise to practice and reinforce key concepts. In groups, they will need to re-write a ‘faulty’ email bearing in mind concepts covered. The emails will be reviewed as a class.

Session Six: Role-play Application
The role-play segment can contain 2 options, depending on relevance in terms of area of work to participants;
• Option 1: Participants will take part in role-plays simulating telephone communication situations as means of practicing vocal and verbal skills covered earlier in the program.
• Option 2: For those who make a lot of presentations, they may choose to make a 5 minute work-related presentation which will be debriefed by the facilitator and the class.

Session Seven: Personal Messaging – Review and Action Plan
• Based upon the skills and knowledge gained during the program, participants will be asked to review and refine their personal messaging strategies.
• Based upon this strategy, participants will compose a personal action plan to bring the strategy to fruition.

Facilitator: Ms. CRISTINA RODENBECK

Course Fee: HK$3,000
Note:
Apply 2 modules to enjoy 10% discount
Apply 3+ modules to enjoy 20% discount
**Cyberport IncuTrain Centre's incubatees enjoy 75% reimbursement (Only HK$750 after 75% reimbursement )
**Cyberport IncuTrain Centre's alumni enjoy 50% reimbursement (Only HK$1,500 after 50% reimbursement )

Seat available: 16

>>Register Now

Application deadline: June 11, 2009

Attention: Hong Kong Cyberport Management Co. Ltd. Cyberport IncuTrain Centre and ACT reserve the right to change the content of the course.

Enquiry hotline: 31663900
Email: training@cyberport.hk